Terms of Service
These terms describe how visitors, buyers, and prospective partners may use this website, request information, and discuss Illume candle and home fragrance programs. The site is intended for general product discovery, brand information, wholesale conversation, and contact submission. It does not replace a written order confirmation, distribution agreement, or project-specific quotation.
You may browse pages, submit inquiry forms, and share relevant business details so the Illume team can respond to your request. You agree not to misuse forms, attempt to disrupt service, copy protected content for misleading commercial use, or represent that a product, price, lead time, or program has been confirmed before written confirmation is provided.
Descriptions of candles, diffusers, fragrance families, packaging, and services are provided for planning and discovery. Availability, specifications, minimum order quantities, sample access, and delivery timing may change based on season, stock, production planning, and buyer requirements. Any formal purchase, private program, or special packaging request requires separate commercial documentation.
When you submit the contact or quote form, you are responsible for providing accurate information about your company, channel, intended use, timing, and requested products. Illume may use that information to respond, ask clarifying questions, suggest relevant categories, or determine whether a request is suitable for wholesale, hospitality, gifting, or studio-led support.
Brand names, page copy, visual direction, product descriptions, and design references remain the property of their respective owners. You may not copy site content in a way that suggests endorsement, creates confusion, or misrepresents your relationship with Illume. Any collaborative packaging or program concept remains subject to written approval before public use.
The website is provided for informational use. Illume does not guarantee uninterrupted access, error-free content, or that every displayed category will be available at all times. To the fullest extent allowed by law, liability related to website use is limited to the direct issue created by that use and excludes indirect, incidental, or consequential damages.